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At Clinic360, we value our users and aim to provide a smooth booking experience. Please review our refund policy carefully:
Cancellation and Refund Eligibility
Refunds will only be processed if the booking is cancelled within the specified cancellation window as outlined by the respective healthcare provider. Users must cancel their appointment at least [12/1 days] before the scheduled appointment time to be eligible for a refund. If the cancellation occurs after this period, no refund will be issued.
Non-Refundable Fees
In cases where the cancellation is made after the specified time, or if the user fails to show up for the appointment, the full payment will be forfeited. This includes any advance deposits or partial payments made at the time of booking.
Refund Process
Eligible refunds will be processed through the original payment method used for booking. Please note that refunds may take 7 working days] to reflect in your account, depending on the payment provider's processing time.
Changes to Appointment
If you need to reschedule your appointment, please do so within the allowed time frame specified by the healthcare provider. Rescheduling requests made outside the specified window may not be eligible for a refund or may incur additional charges.
Exceptional Circumstances
In certain exceptional circumstances, such as medical emergencies or unavoidable situations, refunds may be considered on a case-by-case basis. Users are encouraged to contact Clinic360 support to discuss any special situations that may require further consideration.
